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FAQ |
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| Products
and Descriptions |
What are Testers?
Testers are company bottles of the exact fragrance sold at
the fraction of the price. Companies want to promote their
products and manufacture bottles to increase the sale of the
fragrance. We purchase Tester bottles in quantity and pass
the savings on to you. Tester packaging may vary depending
on the company’s preference. Testers may come in plain
white or brown box with or without a cap. Some bottles may
say “Tester or Demonstration Not for Sale” written
on the bottle. This will not affect the item in anyway.
What sizes do mini collectibles come in?
Mini sizes approximately come in from 2.5 ml to 15ml.
What type of levels do fragrances come in?
Perfume: The most concentrated
form of fragrance oil (and the most expensive), perfume is
the strongest and longest lasting of fragrance forms. It contains
50 to 70 percent of perfume compound. Eau
de Parfum: An alcoholic perfume solution containing
20 to 30 percent of perfume compound
Eau de toilette (cologne):
A light form of fragrance with a 5 to 15 percent concentration
of perfume compound in an alcohol water base. Cologne is
less concentrated then Eau de Parfum. It is created with
a lighter concentration of fragrance oil, and is ideal for
a more subtle impression.
Moisturizing perfume mist:
A moisturizing perfume mist is a fragrance that does not
contain alcohol. It is a spray that contains oil and leaves
skin with a silky smooth veil of perfumed moisturizers.
It is ideal to wear in the warm weather because it is less
drying to the skin.
Natural spray: A non-aerosol
spray.
What are unisex fragrances?
Unisex fragrances are fragrances made for both Men and Women.
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| Price
and Invoicing |
Do we match our
competitors’ price?
ValentinePerfume.com is able to match our competitors’
price to you because of our tremendous purchasing power. Our
online customers can enjoy savings up to 80% of the products
list price. Our low price means we will match our competitors’
prices pending its meets the following requirement:
Item must be in stock
Item is the exact product offered
Item should NOT be a clearance or advertised special.
Do we charge sales tax?
ValentinePerfume.com is a Pennsylvania based company. State
law requires us to collect 6% sales tax on all orders shipped
within Pennsylvania. All orders outside Pennsylvania are exempt
from sales tax.
How do I place an order?
To place an item online, click the “Order” button.
When you have finished adding all the items to your invoice,
click “View Order”. Make any necessary adjustments
to your invoice. You can now proceed to our Check out Page
to prompt invoice processing; please fill out all required
information. To finalize the invoice click the Submit Order
button. An invoice confirmation will be given to you and print
this page out for your records. Please be advised that your
billing address MUST be exactly the same as the billing address
on your credit card. Invoices without a valid address may
be postdated for further verification with your credit card
bank. We reserve the right to cancel any invoice that does
not meet bank standards.
Order by Fax
If you prefer to order via fax, please fill out our online
invoice and fax it to us at 1-610-337-8968.
How do I find an Item on your site?
To find an item on our site, type in the name of the item
that you’re looking for in the search box or click on
it’s initial with the alphabet listing.
What are my payment methods?
We accept all the major credit cards: Visa, MasterCard, American
Express, and Discover. We accept money orders, checks, and
PayPal.
PayPal, an eBay company founded in 1998 enables any individual
or business with an email address to securely, easily and
quickly send and receive payments online. PayPal's service
builds on the existing financial infrastructure of bank accounts
and credit cards and utilizes the world's most advanced proprietary
fraud prevention systems to create a safe, global, real-time
payment solution.
What are my shipping
methods?
ValentinePerfume.com uses ground delivery as our standard
shipping method in the United States. Your invoice will be
processed and shipped from our distribution center in Pennsylvania
and will normally take anywhere from 2 – 6 business
days. Our carriers are United Parcel Service (UPS) and United
States Postal Service.
Express service is available for an additional fee for
items in stock. Invoices must be received by 2:15 PM Est.
Monday- Friday. Express deliveries will arrive on business
days only.
Things You Should Know:
Shipping Cost is nonrefundable for unclaimed, undeliverable,
and returned packages, unless we made a mistake. Signature
Confirmation may be necessary for delivery to an apartment,
office, and building. Address Corrections made by the carrier
will be $15 surcharge. Saturday deliveries available upon
request add $15 to Next Day Air Shipping. We highly suggest
you to place an invoice order before any major holiday to
allow enough time for delivery.
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| Shipping Method |
Delivery Charge |
Expect package in... |
| FedEx or USPS Standard Ground |
$8.95 Flat Rate
(Free Shipping on orders $100 or more USA Only) |
2-8 business days |
| FedEx or USPS Express Saver |
$16.00 + $1.00
per additional item |
3-5 business days |
| FedEx or USPS 2 Day Select |
$19.00 + $1.00
per additional item |
2-4 business days |
| FedEx or USPS Standard Overnight |
$27.00 + $1.00
per additional item |
2-3 business days |
| FedEx or USPS Priority Overnight |
$31.00 + $1.00
per additional item |
1 - 2 business days |
| AE, VI, PR &
US territories |
$15.95 + $1.00
per additional item |
7 -10 business days |
| Canada FedEx International Economy |
$35 + $1.00
per additional item |
7 -14 business days |
| Canada FedEx International Priority |
$51 + $1.00
per additional item |
4-7 business days |
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| Invoice
Status |
How do I check
status on my invoice?
For your convenience, our Customer Service department will
automatically send you updates regarding any pending status
invoices via email.
Do I get a tracking
number?
As soon as your invoice is processed and shipped, we will
send you an email with the tracking number and carrier information.
It takes approximately 24 hours before tracking the package.
How can I modify an invoice?
You may request a change to you invoice, provided that your
invoice has not been processed or shipped. Please email your
changes and be sure to include your invoice number to our
shipping department at info@valentineperfume.com.
Am I able to cancel my invoice?
Since we use automated order processing and warehouse systems,
we are unable to cancel or modify your order once it has been
submitted. If you have any other questions, please contact
a Customer Care Representative.
Contact
us at:
info@valentineperfume.com
610-337-3131
Monday-Friday: 9:00am-5:00pm EST |
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